Support
Magicsoft supports InRag customers from installation through daily operation.
If you need technical support, email us at support@magicsoft.com and the appropriate representative will contact you shortly.
To help us respond quickly, include your InRag version, the collection involved and, for ingestion problems, the run report from the admin console.
Support covers
- Installation and upgrades on Windows Server and macOS
- Ingestion, OCR and scheduling issues
- Search quality and settings tuning
- Privacy and access configuration
- Accounts, administrator logins and email setup